Privacy policy

This Privacy Policy describes how BYGGFIRMA HETLAND AS (referred to as "we", "us", or "our"), owner and operator of tce9dg-in.myshopify.com, collects, utilizes, protects, and discloses your personal information when you visit, browse, or make a purchase from our store. We are committed to maintaining the highest level of privacy and data security for all our visitors and customers.

2.1 Information We Collect

When you interact with our website, we collect personal details necessary to process orders, provide customer service, and enhance your shopping experience:

  • Device & Usage Data: Web browser type, IP address, device specs, time zone, cookies, page interaction details, referring pages, and search queries collected automatically via cookies and tracking log files.

  • Order & Identity Data: Full name, billing address, shipping address, contact phone number, and email address (e.g., used to send order tracking updates).

  • Payment Information: Payment processor tokenization details (credit card details are processed directly and securely through encrypted payment gateways; we never store raw credit card credentials on our servers).

2.2 Purpose of Data Collection & Processing

We process your personal information based on the following legitimate operational and contractual grounds:

  • Fulfilling and dispatching orders for drinkware, kitchen utensils, and bakeware products.

  • Processing payments, calculating shipping rates, issuing invoices, and providing order updates.

  • Communicating directly regarding customer inquiries, return requests, or transaction verification.

  • Screening orders for prospective fraud, security risks, or unauthorized transactions.

  • Optimizing website functionality, layout, performance, and user navigation through analytics.

2.3 Third-Party Disclosure & Sharing

We do not sell, trade, rent, or lease your personal information to third parties. We share data only with necessary service providers who assist us in operating our online store:

  • Shopify: Our platform host providing e-commerce infrastructure and encrypted database storage.

  • Logistics Partners: Freight, postal, and courier carriers responsible for delivering orders to customer locations worldwide.

  • Payment Gateways: Certified PCI-DSS compliant payment gateways for secure checkout processing.

  • Legal Requirements: Disclosures mandated by applicable laws, subpoenas, court orders, or to safeguard our corporate rights and safety.

2.4 Data Retention & Your Rights

When you place an order, we retain your order information for our business records, legal compliance, and tax audit purposes unless and until you request deletion. Depending on your jurisdiction (such as GDPR under European standards), you hold rights to access, port, update, or request erasure of your personal data. To exercise any privacy rights, contact our Privacy Officer at [email protected].