Refund policy

At BYGGFIRMA HETLAND AS (operating via tce9dg-in.myshopify.com), we take immense pride in equipping your kitchen and dining spaces with premium drinkware, durable kitchen utensils, and precision bakeware designed to elevate every culinary experience. We recognize that occasionally a product may not fully meet your expectations or may arrive with unforeseen damage. To ensure complete peace of mind, we have structured a transparent, comprehensive, and hassle-free return and refund policy.

1.1 Return Window & Standard Eligibility

We extend a generous 30-day return policy, meaning you have 30 calendar days after receiving your item to request a return. To qualify for a standard return, your item must satisfy the following conditions:

  • Unused Condition: The item must remain unused, unwashed, and in the exact condition in which you received it. For kitchenware, drinkware, and bakeware, items must show no signs of culinary use, water spots, or food residue due to strict hygiene and health standards.

  • Original Packaging: All items must be packed in their original manufacturer packaging, complete with protective wraps, interior padding, barcodes, attached tags, and bundled accessories or manuals.

  • Proof of Purchase: A valid order confirmation number, invoice, or digital receipt issued directly from tce9dg-in.myshopify.com is required.

1.2 Step-by-Step Return Process

  1. Initiate Request: Contact our dedicated customer care team at [email protected] within 30 days of receipt. Please provide your original order number, details of the item(s) you wish to return, and a brief description of the reason.

  2. Authorization & Instructions: Once approved, you will receive a Return Merchandise Authorization (RMA) along with step-by-step instructions and our physical return center address. Unauthorized returns sent without prior written consent will not be accepted.

  3. Pack & Ship: Securely package the product to prevent damage during transit. Customers are responsible for paying their own return shipping fees, unless the return is due to damaged, defective, or incorrect items sent by us. We strongly recommend using a trackable courier service.

  4. Inspection & Confirmation: Upon arrival at our facility, our quality control team will inspect the return. You will receive an email notification confirming receipt and detailing the status of your refund approval.

Return Facility Address:

BYGGFIRMA HETLAND AS (Attn: Returns Dept - Øyvind Bjørk)

Stølen 8, 5411 Stord, Norway

1.3 Damaged, Defective, or Incorrect Items

Because delicate items like glass drinkware, ceramic bakeware, and stainless steel utensils require careful transport, please inspect your shipment immediately upon arrival. If an item arrives damaged, flawed, or incorrect:

  • Email [email protected] within 48 hours of delivery.

  • Include clear high-resolution photos or videos showing the outer shipping box, inner packaging, and the damaged/defective product.

  • Upon verification, we will issue a free replacement or execute a full refund, covering all associated shipping charges.

1.4 Exemptions & Non-Returnable Items

Certain classes of goods cannot be returned for safety and hygienic reasons:

  • Items that show clear signs of usage, washing, or modification.

  • Products returned after the 30-day window.

  • Gift cards, promotional bundle extras, or final sale/clearance items explicitly marked as non-returnable.

1.5 Refund Execution

Once your return is inspected and approved, your refund will be processed immediately. The original purchase amount will automatically be applied to your original payment method within 5 to 10 business days, depending on your bank or credit card issuing institution. Please note that original shipping charges (if applicable) are non-refundable.